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Question:

How does ISO 9001 define Quality Assurance?
  1. Part of quality management focusing on providing confidence that quality requirements will be fulfilled
  2. Part of quality management focusing on ensuring customer satisfaction
  3. A documented quality process to ensure quality is upheld throughout the full management system
  4. Part of quality management focusing on ensuring management reviews the quality of all produce and goods






Q2. Cost of quality is a concept that includes:

  1. the cost necessary for ensuring conformance to requirements
  2. the life cycle cost of the project
  3. al research and development costs related to the project
  4. only the cost of the quality control function
  5. A and B
Correct Answer

Q3. Six Sigma projects should be selected from:

  1. Projects where the root cause is known
  2. Projects that are management “pet projects”
  3. VOC and VOB
  4. Projects where there is a lack of data
Correct Answer

Q4. For a set of data, the average squared deviation from the mean, with a denominator of n-1

  1. Sample Variance
  2. Normal Distribution
  3. Sample
  4. Population
Correct Answer

Q5. The concept that states: "the optimal quality level is reached at the point where the incremental revenue from product improvement equals the incremental cost to secure it" comes from:

  1. quality control analysis
  2. marginal analysis
  3. standard quality analysis
  4. conformance analysis
  5. systems analysis
Correct Answer

Q6. Which of the following statements is TRUE about Deming’s philosophy?

  1. Quality is either or not present in the whole organization; that quality is the responsibility of everyone in the organization
  2. It is based on improving products and services by reducing uncertainty and variability in the design and manufacturing processes
  3. Increasing conformance to specifications through elimination of defects, supported extensively by statistical tools for analysis
  4. Increasing loss, for the producer, the customer, and society, associated with increasing variability from a target value
Correct Answer

Q7. Current quality concept is i. Increase in production ii. Continual improvement iii. Prevention of defect The correct order is

  1. i & ii
  2. i & iii
  3. ii & iii
  4. None of the above
Correct Answer

Q8. Quality applies to which aspect(s) of the organization?

  1. Products only
  2. Products and services
  3. People and product
  4. Products, services, and people
Correct Answer

Q9. "Quality is defined by the customer" is

  1. An unrealistic definition of quality
  2. A user-based definition of quality
  3. A manufacturing-based definition of quality
  4. A product-based definition of quality
Correct Answer

Q10. Presence of ______________ after every stage of DMAIC allows for review of project and incorporation of suggestions.

  1. Review gate
  2. Toll gate
  3. Decision gate
  4. None of the above
Correct Answer








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